Return Policy

Return Policy for MystigueTrends

At MystigueTrends, your satisfaction is paramount. We understand that sometimes a product may not meet your expectations. To ensure a smooth and efficient return process, please find our detailed return policy below:

  1. 30-Day Return Period:

    • You have up to 30 days from the date when the tracking carrier reports the item as delivered to initiate a return.

  2. Eligibility for Return:

    • To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is also required.
    • Some items are non-returnable, including perishable goods, custom or personalized items, and personal care products. Please contact us if you have questions about the eligibility of your specific item.

  3. Initiating a Return:

    • To begin the return process, send us a message through the 'Contact Us' section on our website. Include your comment regarding the return and the item's shipping number.
    • Upon receiving your request, we will initiate the return process within 24-48 hours. Detailed instructions, including a return shipping label, will be sent to your email.

  4. Restocking Fee:

    • A small restocking fee may be applied to your return. This will be communicated during the return process.

  5. Refund Process:

    • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method. The time frame for the refund to reflect in your account will depend on your bank or credit card company's processing times.

  6. Exchanges:

    • For exchanges, please return the original item first. Once the return is accepted, you can make a separate purchase for the new item.

  7. Damaged or Incorrect Items:

    • Upon receiving your order, inspect the items immediately. If you find any defects, damage, or if the wrong item was sent, contact us right away so we can address the issue.

We value your business and are here to ensure that your experience with MystigueTrends is positive and satisfying. For any further queries or assistance with the return process, please don’t hesitate to reach out to us. Thank you for choosing MystigueTrends.